1. Scope

These guidelines relate to employees, volunteers and interns. WWF-Pakistan holds the contractual parties (e.g. implementing partners, service providers, third parties) to the same standard.

2. WWF- Pakistan’s Commitments

 

2.1 Child Safeguarding

• Respect, protect and support children’s rights in relation to the environment, land acquisition / use, and reinforce community and government efforts to protect children’s rights
• Safeguard children in all activities (e.g. education, awareness raising campaigns, camps, field trips, volunteer activities), and in our facilities and workplaces. This includes enhanced safeguarding measures in child-focused activities.

2.2 Prevent Discrimination, Harassment [including Sexual Harassment]

• Take appropriate steps to safeguard communities, groups and individuals who work for / with WWF-Pakistan, or who have contact with, or impacted by, WWF’s activities, from discrimination, bullying, and harassment.
• Take requisite steps for the implementation of the relevant provincial and federal legislation pertaining to the Protection against Harassment of Women at the Workplace so as to provide WWF-Pakistan employees a forum where they can report and seek redressal for incidents of alleged harassment and sexual harassment.

2.3 Speak Up Culture

• Encourage a broader range of conduct issues.
• Promote a safe ‘speak up’ environment, with reporting at office level while maintaining the option to report through existing Network channels.
• Provide a mechanism to enable escalation of issues to a WWF Network team to address global risks.
• Encourage engagement of external stakeholders and beneficiaries.  

​2.4 Respect in the Workplace

• Provide a working environment free from anti-social behaviour and harassment through a strong framework based on equity and respect for people’s dignity irrespective of their gender, race, caste or ethnicity, relationship or health status, age, disability, sexual orientation, religious & political convictions, job role or level.

2.5    Maintain Confidentiality

• To protect, in line with settled local legal and equitable requirements, the privacy of an employee / complainant, and any witnesses during an inquiry or investigation into an alleged complaint so as to ensure a full and fair investigation into the matter and to maintain the integrity of the same.

2.6 Commit to ‘No Retaliation’

• To allegations made in good faith: this includes, as described above, protecting the confidentiality of those coming forward with complaints.
• WWF-Pakistan will treat any retaliation against a victim or witness as a form of harassment which shall be dealt with in accordance with these guidelines.

2.7 Investigate Impartially and Maintain Independence

• Those in charge of investigating issues and alleged complaints shall provide an honest, accurate, and complete account of their findings and must ensure that they remain independent, impartial and are in no way influenced, or pressurised by the complainants, victims, accused parties or the management during the course of their investigatio

2.8  Perform Duty of Care

• WWF-Pakistan has a moral and legal obligation to ensure that alleged victims, accused parties, and witnesses are treated in the appropriate manner.  This includes special care of victims who are children and who have been subjected to wrongdoing or neglect.
• WWF-Pakistan shall take all steps necessary to protect victims and / or complainants which entails protection against any direct or indirect form of retaliation by accused parties, maintenance of their confidentiality, respecting privacy regulations, and fair treatment in the investigation and subsequent disciplinary measures.

2.9 Implement Robust Disciplinary Actions

• Confirmed acts of misconduct shall result in firm disciplinary action and if appropriate, legal pursuit in accordance with local legal framework.

2.10 Protection of Stakeholders Who Report Allegations

• WWF-Pakistan strongly disapproves of and will not tolerate any form of retaliation against stakeholders who report concerns in good faith regarding WWF's operations. All those who engage in such retaliation shall  be subject to legal / disciplinary action if proven.
• A person who has made a report of suspicious conduct and who subsequently believes that s/he has been subjected to retaliation should immediately report the matter to WWF-Pakistan’s Sr. Manager Human Resources. Reports of retaliation will be investigated promptly in a manner intended to protect the confidentiality and privacy of the complainant as much as is practicably possible, consistent with a full and fair investigation. The party conducting the investigation will notify the said person of the results of the investigation and corresponding action, if taken.

3. Prevention

 

3.1    WWF-Pakistan shall ensure that appropriate policies, procedures and code of conduct are in place to regulate the actions of the stakeholders who should have access to it in a language they can understand. 

3.2  Build awareness and develop the right behaviours through mandatory induction processes and formal trainings. Stakeholders are required to confirm that they understand and commit to the policy / code of conduct.

3.4   Encourage Stakeholders to commit to the code of conduct and sign off on a disclaimer. Due diligence should be performed on these parties to identify and uncover related risks and to ensure full and effective compliance.

 

4.   Reporting

 

4.1     Who Can Report?

Anyone who has been subject to, or has witnessed  WWF or a non-WWF person being subjected  to  inappropriate conduct by a WWF stakeholder should report the matter. The problem / incident may occur inside WWF offices or in the contexts of WWF’s activities, e.g. field work, meeting, etc.

 

WWF-Pakistan provides a range of options to report / escalate deviations, such as the local / regional HR focal persons, regional Grievance Committees, and Whistleblower Hotlines.

 

4.2     WWF Pakistan Whistle-blower Contact Details

 

Name & Designation	Phone no.
Hammad Naqi Khan, Chief Executive Officer / DG	111 WWFPAK (993 725) / +92 42 35465972-77
Rab Nawaz, Sr. Director Biodiversity	+92 051- 8480466, 051 – 8857771-78
Zahid S Jadoon, Sr. Director Operations	111 WWFPAK (993 725) / +92 42 35465972-77
Masood Arshad, Sr Director Footprint	111 WWFPAK (993 725) / +92 42 35465972-77
Rabia Tahir, Head Communications	111 WWFPAK (993 725) / +92 42 35465972-77
Tahir Mahboob Ali, Head Human Resources	111 WWFPAK (993 725) / +92 42 35465972-77

 

Email Addresses : complaints@wwf.org.pk

                Mobile Number: +92 300-0993725 [for text /WhatsApp messages only]              

Address:  WWF-Pakistan, Ferozepur Road, Lahore, 54600

 

4.3     International WWF Whistle-blower Hotline Contact Details

 

Whistle B - Online Reporting Channel :              https://report.whistleb.com/wwf

 

 

4.4     Reporting Format

The complainant should raise his or her concerns in writing in the language that he or she feels most comfortable with, or orally in case he or she cannot write, outlining the nature of the deviation and the details of the incidents, together with details of any witnesses or other complainants. This is not required for the Whistle-blower channel where the person who reports may not be the victim hence does not have all the details.